Terms of Service.

01Accepting these terms

These terms are an agreement between you and All Hype Digital, a digital marketing agency based in Montgomery County, Maryland. They apply when you use this website, use the free Hype Report, register an account, or engage us for paid work.

If you engage us for a project or retainer, you will also receive a proposal or statement of work. Where the proposal and these terms disagree, the signed proposal wins for that engagement. Everything not covered there falls back to these terms.

If you do not agree with these terms, please do not use the site or our services.

02What we provide

We provide digital marketing services to small businesses, primarily in the DMV. Our published service lines are:

• AHD: Launchpad — starter websites, from $500 one-time.
• AHD: Website Development — custom builds, redesigns and e-commerce, from $1,500 one-time.
• AHD: Account Management — monthly retainers, from $300 per month.
• AHD: Hypeman — social media content and scheduling, from $400 per month.
• AHD: GBP Optimizer — Google Business Profile setup and management, from $200.
• AHD: AI Chatbot Setup — custom chatbots, from $400.
• AHD: Email Marketing — campaigns and automation, from $350.
• AHD: SEO & Content — organic growth, from $250 per month.

Prices shown on this site and in our catalogue are starting prices for the published tiers and may change. The price that binds us both is the one in your proposal.

03Quotes, deposits and payment

• Quotes are valid for 30 days unless stated otherwise.
• Project work requires a deposit of 50% before we begin, with the balance due on delivery, unless your proposal sets a different schedule.
• Retainers are billed monthly in advance and renew each month until cancelled under section 13.
• Invoices are due within 14 days of issue. Late balances may accrue interest at 1.5% per month, and we may pause work on overdue accounts after written notice.
• Third-party costs such as ad spend, hosting, premium plugins, stock assets, and platform subscriptions are not included in our fees unless your proposal says so. These are billed at cost or paid directly by you.
• Deposits are non-refundable once work has begun, because they reserve capacity we then cannot sell to someone else.

04Scope, revisions and changes

Every proposal states what is included, including the number of revision rounds. Our published tiers include one to three rounds depending on the package.

A revision is a refinement of work already delivered against the agreed brief. A change of direction is new work: a different concept, added pages, a new platform, or a brief that has moved. Change of direction is quoted separately before we start it, never billed as a surprise.

If a project stalls on our side, we will tell you. If it stalls waiting on you for more than 30 days, we may close it out, invoice for work completed, and re-quote when you are ready.

05What we need from you

Good work needs a working client relationship. You agree to:

• Provide content, images, logins and feedback in reasonable time.
• Give us the access we need, such as your website, domain, Google Business Profile, or ad accounts. We will only use it for the agreed work.
• Confirm you own or are licensed to use anything you send us, including logos, photos and copy. You keep responsibility for material you supply.
• Have a single named decision-maker for approvals, so feedback does not arrive from four directions.
• Comply with the rules of the platforms we work in, and with applicable advertising, email and SMS law.

We may decline or end work involving illegal activity, deception, hate, adult content, or anything we judge would harm your customers or our reputation.

06Timelines and delays

Timelines in a proposal are estimates made in good faith, based on you supplying what we need on schedule. Delays caused by late content, slow approvals, third-party platform issues, or scope changes move the delivery date accordingly.

07Results, and what we do not promise

Search engines, social platforms and ad networks change their algorithms and policies without notice and without consulting us. Your results also depend on your market, your pricing, your competitors, your reviews, and how you handle the leads we send you.

What we do commit to: doing the work described in your proposal to a professional standard, reporting honestly on what happened including when it did not work, and telling you when we think you should stop spending on something.

Case studies, examples and figures shown on this site describe past work for specific clients. They are illustrative and are not a prediction of your results.

08The free Hype Report

• The Hype Report is provided free and as-is, as a diagnostic starting point.
• Its scores and estimated opportunity figures are directional estimates generated from your answers and publicly available listing data. They are not an audit, a valuation, or financial advice.
• It may be wrong, incomplete, or unavailable, particularly where third-party data such as a Google listing is missing or inaccurate.
• Do not make significant financial decisions on the report alone. Talk to us, or to any competent advisor, first.
• Running it creates no obligation on you to buy anything, and none on us to provide services.

09Ownership and intellectual property

• On full payment, you own the final deliverables created specifically for you: your website design and content, your graphics, your copy, your configured accounts.
• Before full payment, we retain ownership. Work may be taken offline if an account remains unpaid after written notice.
• We retain our own pre-existing methods, templates, internal tools, code libraries, and know-how. Nothing stops us using the same underlying approach for another client.
• Working files such as layered source documents are available on request and may be quoted separately.
• Portfolio rights. We may show the work publicly, name you as a client, and display screenshots, unless you tell us in writing that you would rather we did not. Just ask, and we will remove it.
• Our brand, including the All Hype Digital name, logo and site content, remains ours.

10Third-party platforms and fees

Our work runs on platforms we do not control, including WordPress, Shopify, Google, Meta, HubSpot, and various email, chat and booking tools. You agree to their terms when you use them, and we are not responsible for their outages, policy changes, account suspensions, or price increases.

Subscriptions and licences for those platforms are your cost unless your proposal states otherwise, and they remain yours if our engagement ends.

11Affiliate and partner disclosure

Some links on this site, in our blog posts, and in our recommendations are affiliate or partner links. If you sign up through one, we may earn a commission or credit at no additional cost to you.

This does not change what we recommend. We recommend tools we actually deploy for clients, and we will tell you when a cheaper or free option would serve you better even where it earns us nothing. Where a recommendation is commercial, we say so.

12Contributor and partner accounts

If you register as a contributor, partner or commenter:

• You are responsible for your account credentials and everything posted under them.
• You must own or be licensed to publish what you submit, and you grant us a non-exclusive right to publish, edit and promote it on our channels.
• We may edit for clarity, house style and accuracy, and we may decline or remove content at our discretion.
• Do not post anything unlawful, defamatory, misleading, spammy, or infringing, and do not use the account to scrape or attack the site.
• We may suspend or close an account that breaches these terms, generally with notice.

13Cancellation and pausing

• Retainers: either side may cancel with 30 days' written notice. Work continues and fees remain due through the notice period. We do not refund the current month once it has started.
• Projects: if you cancel mid-project, you pay for work completed to that point. Your deposit is not refunded.
• Pausing a retainer is possible for up to 60 days by agreement, once per year, so you do not have to cancel outright for a quiet season.
• We may end an engagement for non-payment, abusive conduct toward our team, or a request to do something we consider unlawful or deceptive.
• On exit, we will hand over your accounts, assets and access in a usable state, provided your account is settled. We do not hold your property hostage over a disagreement.

14Liability

To the fullest extent permitted by law, our total liability for any claim arising from our services is limited to the fees you paid us in the 3 months before the claim arose.

We are not liable for indirect or consequential losses, including lost profit, lost revenue, lost data, lost goodwill, or business interruption, even if we were warned they were possible.

Nothing here limits liability that cannot legally be limited, including for fraud or wilful misconduct. The site and free tools are provided as-is, without warranties of any kind beyond those the law requires.

You agree to indemnify us against claims arising from material you supplied to us, or from your use of deliverables in a way that breaches law or a third party's rights.

15Governing law and disputes

These terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Montgomery County, Maryland, and both sides consent to that jurisdiction.

Talk to us first. Before starting formal proceedings, both sides agree to try to resolve the matter in good faith by direct discussion for at least 30 days. Most disagreements are a misunderstanding, and a phone call is cheaper than a lawyer for everyone.

If any provision here is found unenforceable, the rest stays in force.

16Changes to these terms

We may update these terms, and the date at the top of the page will change when we do. For active clients, changes do not alter a signed proposal already in progress. Continuing to use the site or our services after an update means you accept the revised terms.

17How to reach us

Questions about these terms, a proposal, or an invoice:

See also our Privacy Policy, which explains what we do with your information.